Shipping Policy
ORDER PROCESSING:Please allow 1 Business day to process your order. Expect an email within 2 business days to let you know your order is on the way!
STORE PICKUP - U6, 320 Great Eastern Highway, Ascto, WA 6140, Western AustraliaOrders can be picked up from our main location (by appointment). Please email elevate@flyone.com.au to request a pick-up so we can make sure someone is onsite for you. LOCAL DELIVERYDuring checkout, enter your address and choose the ship option. Click the "Continue to shipping" button. Local delivery is available for addresses within [insert distance] of our shop. If the local delivery option does not show up during checkout, your order is not eligible for local delivery.
When your order is ready for delivery, you will receive an email with real-time tracking information.
FLAT RATE SHIPPING Orders are generally shipped within 1 business day using via Australia post. Free shipping applies to all orders within Australia. REFUNDS, RETURNS AND EXCHANGESWe accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at elevate@flyone.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at elevate@flyone.com.au
STORE PICKUP - U6, 320 Great Eastern Highway, Ascto, WA 6140, Western AustraliaOrders can be picked up from our main location (by appointment). Please email elevate@flyone.com.au to request a pick-up so we can make sure someone is onsite for you. LOCAL DELIVERYDuring checkout, enter your address and choose the ship option. Click the "Continue to shipping" button. Local delivery is available for addresses within [insert distance] of our shop. If the local delivery option does not show up during checkout, your order is not eligible for local delivery.
When your order is ready for delivery, you will receive an email with real-time tracking information.
FLAT RATE SHIPPING Orders are generally shipped within 1 business day using via Australia post. Free shipping applies to all orders within Australia. REFUNDS, RETURNS AND EXCHANGESWe accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at elevate@flyone.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at elevate@flyone.com.au